Privacy policy

Privacy Policy – VOGUEXPORT LTD
Last updated: September 7, 2025

VOGUEXPORT (“we,” “our,” or “us”) operates this website and store, including all related content, tools, products, and services (collectively, the “Services”). This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information obtained through the Services. By accessing or using the Services, you agree to the terms of this Privacy Policy and consent to the collection, processing, and transfer of your personal information as described herein.

If there is any conflict between this Privacy Policy and any other agreements or terms of service, this Privacy Policy shall govern with respect to personal information.

1. Definitions

“Personal Information” means any information that identifies, relates to, describes, or is capable of being associated with, directly or indirectly, a natural person. Personal Information does not include information that has been anonymised or de-identified such that it cannot reasonably be linked to an individual.
“Processing” includes collection, recording, organisation, storage, adaptation, alteration, retrieval, consultation, use, disclosure, alignment, combination, restriction, erasure, or destruction of personal information.

2. Personal Information We Collect

We may collect, process, and retain Personal Information including, but not limited to:

Contact Information: Name, billing and shipping addresses, phone number, email address.
Financial Information: Payment card information, bank account information, transaction details, and payment confirmations.
Account Information: Usernames, passwords, security questions, preferences, and settings.
Transaction and Interaction Information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
Communications: Information included in any communication with us, including customer service inquiries.
Device and Technical Information: Device type, browser type, operating system, IP address, and other unique identifiers.
Usage Information: Information regarding your interaction with our Services, including frequency, duration, and pages accessed.

3. Sources of Personal Information

Personal Information may be obtained from:

Directly from you when using the Services, creating an account, making a purchase, or contacting us.
Automatically through your interaction with the Services, including cookies, tracking technologies, and analytics.
Third-party service providers or partners engaged to provide or support the Services.
Other lawful sources, including publicly available information and business partners.

4. Purposes of Processing Personal Information

We process Personal Information for the following purposes:

Provision of Services: To process orders, payments, and returns/exchanges; maintain accounts; fulfill contractual obligations; deliver products; customise user experience; and provide customer support.
Marketing and Advertising: To provide targeted promotions, newsletters, and advertising based on your interactions and preferences.
Security and Fraud Prevention: To detect, prevent, and respond to unauthorised or illegal activity, fraud, and security threats.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes; enforce terms and policies; and participate in legal proceedings.
Business Operations: To manage and improve our Services, operations, and internal analytics.

5. Disclosure of Personal Information

We may disclose Personal Information to:

Service providers and vendors performing functions on our behalf, including payment processing, shipping, IT management, and data storage.
Marketing and advertising partners for the purpose of targeted communications.
Third parties where you have provided explicit consent for disclosure.
Affiliates or entities within our corporate group.
Legal or regulatory authorities, courts, or other entities where disclosure is required by law, legal process, or to protect rights, property, or safety.
In connection with business transactions, such as mergers, acquisitions, or sales of assets.

6. International Transfers

Your Personal Information may be transferred, stored, or processed in countries outside your country of residence. Where transfers occur from the UK or European Economic Area (EEA), such transfers will be governed by legally recognised mechanisms, such as Standard Contractual Clauses or equivalent safeguards.

7. Retention of Personal Information

Personal Information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

8. Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect Personal Information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your Personal Information:

Access: Request a copy of Personal Information we hold about you.
Correction: Request correction of inaccurate or incomplete Personal Information.
Deletion: Request deletion of Personal Information, subject to legal or contractual obligations.
Portability: Receive a copy of your Personal Information in a structured, commonly used format.
Restriction or Objection: Restrict or object to processing for certain purposes.
Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.
Opt-Out of Sale/Sharing: Where applicable, opt out of sale or sharing of Personal Information or targeted advertising.

We may require verification of identity before fulfilling rights requests.

10. Children

Our Services are not intended for individuals below the age of majority in your jurisdiction. We do not knowingly collect Personal Information from minors. Parents or guardians may contact us to request deletion of a minor’s Personal Information.

11. Complaints

If you have any complaints regarding our processing of Personal Information, you may contact us using the details below. You may also lodge a complaint with your local data protection authority.

12. Changes to Privacy Policy

We may amend this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on the website with a revised “Last updated” date.

Contact

For questions or to exercise your rights:
Email: Hello@voguexport.com

VOGUEXPORT is the data controller of your Personal Information in accordance with applicable laws.