FAQ

Product Excellence

Each piece in this collection has never been worn or used. Carefully sourced from the secondary market, it is in excellent condition and ready to be enjoyed as a luxury piece. For details regarding tags or packaging, our customer support team will be happy to assist.

Fashion doesn't have an expiration date, These items are exclusive models worn only for displays, photoshoots. We've Meticulously handpicked pre-loved masterpiece, They are gently handled with no scratches, defects, or signs of regular wear, offering a perfect luxury experience.

Certainly — through our private sourcing service, we discreetly assist clients in securing coveted pieces not currently featured online. Simply share your request, and our team will endeavour to obtain it exclusively for you.

We are a registered company in London, UK, and every item is 100% authentic, meticulously verified by luxury specialists. Your purchase is completely secure and genuine.

Orders & Delivery

Your purchases are shipped securely with premium packaging and full tracking. International shipping is available for our global clientele.

UK deliveries typically arrive within 4-7 days, while international orders may take 5-9 days, depending on location. Every parcel is handled with utmost care.

At Voguexport, we carefully authenticate and prepare every item — Unworn or Pre-Loved — to ensure it meets the highest standards. Returns are accepted for items that are faulty, damaged, misdescribed, or unworn with tags attached and original packaging (where provided), so that each piece can be resold safely if necessary. Customers may cancel their order within 14 days of delivery.

Return shipping costs are the responsibility of the customer, and we highly recommend using a tracked service to ensure safe delivery.

To maintain sustainable operations, customers with a high return rate (25% or more of total orders) may be subject to a 25% restocking fee on returns beyond statutory rights.

Once your return is approved and the item is received, refunds will be issued to the original payment method for the full amount paid, including delivery fee where applicable.